Frequently Asked Questions
If you need to cancel/reschedule or change an appointment, please do so at least 48 hours before your appointment. Any appointments that are canceled/rescheduled or changed with less than a 48 hour notice are subject to a cancellation fee of 50% of the scheduled service(s). Changes in services include downgrading your appointment from a long service to a shorter one such as changing it from a chemical service to a haircut.
No-Show appointments without a courtesy call are subject to a charge for the full amount of the service.
New clients: We require a separate consultation prior to booking a highlighting service. Please book a consultation and your stylist will book the color appointment for you.
Policies & Procedures
Q: What is your late policy?
A: Please arrive for your appointment on time so we can ensure that you receive your full service. Individuals arriving more than fifteen (15) minutes late may result in shortening of your service.
Q: How would you rate your cancellation policy?
A: Strict . Our stylists earn their living by taking care of the guests in their chair. If a guest doesn’t show up for their appointment or cancels with little notice, this doesn’t leave an opportunity for the stylist to book another appointment. We understand that emergencies happen, but we appreciate you making your appointment a priority.
Q: How soon in advance do I need to book my appointment?
A: As a boutique specialty salon, we often book out 3-5 weeks or more in advance. Be sure to book your next appointment prior to leaving so that we can be sure to accommodate your schedule.
Q: Do you offer appointment reminders?
A: We offer complimentary text and email reminders 48 prior to your scheduled appointment. If any changes to your appointment need to be made, please do so at this time to avoid any charges.
Q: Can I bring my children with me to my appointment?
A: In order to maintain a relaxed atmosphere in our intimate boutique space, we greatly appreciate that childcare arrangements are made for children who are not receiving services.
Q: What payment methods do you accept?
A: We gladly except Cash, Checks, and all major credit cards. There will be a $35.00 fee on all returned checks.
Q: Do you accept gratuity on credit cards?
A: Although our stylists greatly appreciate gratuity, we are no longer able to accept credit card tips. We gladly accept cash, personal checks, Venmo, and Zelle.
Q: What is your return policy?
A: All services, gift cards and brushes are non refundable.
Product returns must be made within fourteen (14) days from the original purchase. We do not give cash back on returns, but you can exchange it for a new product or product credit.
At Velvet Hair Studio we will make it right in case of any dissatisfaction with a service you received. In doing so, you must call within seven (7) days of the original service. Our policy does not cover change in style of the original service and must be done by the same stylist that provided the service. NO REFUNDS ON SERVICES.
Q: What is considered a "short haircut?"
A: A short haircut would include clients that have extra short/pixie haircuts that fall above the cheek.
Q: What's the difference between balayage and other highlighting techniques?
A: Balayage is a free-hand technique used to add dimension to the hair. When using the balayage technique you are only looking to lift the hair about 2-3 shades lighter than the current canvas. It gives you a more lived-in/natural look with minimal maintenance.
Q: What hair color line do you carry?
A: We carry the Wella and Pulp Riot color lines .