Frequently Asked Questions
If you need to cancel/reschedule an appointment, please do so at least 48 hours before your appointment. Any appointments that are canceled with less than a 48 hour notice are subject to a cancellation fee of 50% of the scheduled service(s).
No-Show appointments without a curtesy call are subject to a charge for the full amount of the service.
Policies & Procedures
Q: What is your late policy?
A: Please arrive for your appointment on time so we can ensure that you receive your full service. Individuals arriving more than fifteen (15) minutes late may result in shortening of your service.
Q: How would you rate your cancellation policy?
A: Strict . Our stylists earn their living by taking care of the guests in their chair. If a guest doesn’t show up for their appointment or cancels with little notice, this doesn’t leave an opportunity for the stylist to book another appointment. We understand that emergencies happen, but we appreciate you making your appointment a priority.
Q: How soon in advance do i need to book my appointment?
A: As a boutique specialty salon, we often book out 3-5 weeks or more in advance. Be sure to book your next appointment prior to leaving so that we can be sure to accommodate your schedule.
Q: Do you offer appointment reminders?
A: We offer complimentary text and email reminders 48 prior to your scheduled appointment. If any changes to your appointment need to be made, please do so at this time to avoid any charges.
Q: Can I bring my children with me to my appointment?
A: In order to maintain a relaxed atmosphere in our intimate boutique space, we greatly appreciate that childcare arrangements are made for children who are not receiving services.
Q: What payment methods do you accept?
A: We gladly except Cash, Checks, and all major credit cards. There will be a $35.00 fee on all returned checks.
Q: Do you accept gratuity on credit cards?
A: Although our stylists greatly appreciate gratuity, we are no longer able to accept credit card tips. We gladly accept cash, personal checks and Venmo.
Q: How does your referral program work?
A: We love referrals!! If you love your hair, refer a friend and they’ll receive 20% off their first visit and you will receive $20 off your next service!
Q: What is your return policy?
A: All services, gift cards and brushes are non refundable.
Product returns must be made within fourteen (14) days from the original purchase. We do not give cash back on returns, but you can exchange it for a new product or product credit.
At Velvet Hair Studio we will make it right in case of any dissatisfaction with a service you received. In doing so, you must call within seven (7) days of the original service. Our policy does not cover change in style of the original service and must be done by the same stylist that provided the service. NO REFUNDS ON SERVICES.
Q: What is considered a "short haircut?"
A: A short haircut would include clients that have extra short/pixie haircuts that fall above the cheek.
Q: What's the difference between balayage and other highlighting techniques?
A: Balayage is a free-hand technique used to add dimension to the hair. When using the balayage technique you are only looking to lift the hair about 2-3 shades lighter than the current canvas. It gives you a more lived-in/natural look with minimal maintenance.
Q: What hair color line do you carry?
A: We carry the Wella color line .
Q: What product lines do you carry?
A: We carry R+CO, UNITE, Neuma and a selection of Deva Curl products.
Q: What is considered a children's haircut?
A: Children's haircuts are for 12 years old or younger. This haircut is 30 minutes, and generally does not include a shampoo/blow-dry unless insisted by the stylist.
Q: Is a curly cut right for me?
A: If you wear your naturally curly hair almost all the time (or are looking to do so) then this cut is for you! It will enhance your curls, customize your shape, and amplify your style.
Q: How should I prepare for my curly haircut appointment?
A: Be sure to arrive for your appointment with clean, detangled hair. Use minimum product and stay away from products with excessive oils and butters. Make sure the hair is free from ponytails, braids, twist outs or any style that would manipulate your curl pattern.
Q: Are your stylists Deva Certified?
A: We are a Deva certified salon and are featured on the DevaCurl website. Our stylists are also highly trained in many other methods of cutting curly hair and use different techniques in order to customize a cut that is right for your hair type and lifestyle.